Documents
Privacy in Full
How enquiry data moves when you contact this agency, kept in plain sentences and listed so nothing is left implied.
Where the data lands
Lana Neill Estates Ltd, Companies House No. 17431561, at 76 Corporation Avenue, Llanelli SA15 3SR, is the controller. A phone call to +44 7348 995996 or an email to [email protected] reaches the same desk and settles the same questions.
What the enquiry is for
Your message exists so the office can answer it, and later, if a job follows, manage the engagement. The lawful bases are Article 6(1)(b) UK GDPR - taking steps at your request before a contract - and Article 6(1)(f), the office running its correspondence like any small business does.
The button that opens mail
The contact control does not post to a database. It opens your own email client with the text ready, and the message travels as ordinary email from your device. The website itself keeps nothing.
Usual contents of a message
Enquiries in this trade carry a name, a way to reach you, the property address and what is intended for it - letting, sale or a check. That is the normal shape; more arrives later by agreement.
Others who might see it
No one beyond the office and the supplier hosting our mail. Nothing is sold, traded or appended to marketing lists, ever.
How long mail stays
Enquiries sit in the inbox while the matter breathes and are cleared on the next correspondence review once it closes. Engagement files last as retention law and limitation periods require, then no longer.
Powers over your data
Copies, corrections, deletion, restriction and objection to legitimate-interest processing all work by request. One written or spoken request is enough; a month is the limit for the reply.
Escalating the complaint the right way
Say it to the office first; letters and calls answer. If the reply does not settle it, the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, supervises the rest.