01
The Phone Stage
A short call fixes the aim - let, sell or inspect - and whether the property fits the desk.
Working Stages
How the engagement unfolds.
From the ring to the letter, each stage has one owner and one written output.
Stage by Stage
The letters and the visits.
Agency work is mostly sequence - the papers follow the visits, never the reverse.
02
The Inspection
Inspection at the property. Estimates come from that walk, not from the listing photo.
03
The Letter
The engagement letter - parties, scope, fees, and the notice terms in print.
04
The Running Work
Marketing or management begins, with written updates at the points the letter promises.
Stage Questions
Sequence in four answers.
The procedural points, kept short.
Is the walk-round charged?
Included in the engagement - the letter lists what the fee covers before anything is signed.
When does the estimate arrive?
In writing, within two working days of the visit.
How much notice cancels a visit?
Forty-eight hours cancels a booked viewing or visit free of charge; shorter notice may carry the reserved hour.
Who acts on the other side of the deal?
The engagement letter - its parties clause governs each transaction.